November 23, 2024
A global medical device and equipment manufacturing company’s National Accounts Management team was spending excessive amounts of time handling frequent calls and emails from the field.
Using spreadsheets to manage contracts and pricing hindered the team from operating strategically.
Their previous BI software did not provide adequate access to all the important time-critical data which took weeks to receive from the home office and was associated with human error risks.
Customer Challenges:
- Essential sales information was not easily accessible
- Inventory and contracts data was available through convoluted and time-consuming internal processes
- Team collaboration was difficult to organize
- Difficult to manage IDN relationships and pull-through on contract performance
- Difficult to analyze product groups and respond to pricing queries from the field
Download the case study to learn how TikaNAM solved all their challenges and reduced calls/requests to the strategic internal contracting by 60% with customized dashboards and reporting.
