TikaMIR: AI-Powered Information Request Management System

Streamline, Automate, Comply.

TikaMIR empowers Medical Affairs teams with AI-driven workflows to seamlessly manage requests, route adverse events, ensure compliance, and deliver the right information to healthcare professionals—all within a unified platform.

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Trusted by the leading pharmaceutical companies worldwide

TikaMIR Medical Information Request Flow

Intelligent handling from submission to insights

1

Submit a ticket

HCPs submit medical inquiries

2

Ticket Assigned

AI Powered intelligent routing

3

Response Submitted

Complaint information delivery

4

Reports & KPIs

Analytics and insights

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Intelligent Processing & Management

Automate and orchestrate request workflows with AI-driven efficiency.

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Advanced Adverse Event Handling

Tag, track, and route adverse events from multiple sources. Quickly flag potential issues, create tasks, and ensure timely follow-up while maintaining a robust audit trail for compliance.

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AI-Powered Agents

Leverage intelligent agents that learn from your team's expertise to automate response drafting, literature identification, and insight extraction. Continuous feedback loops ensure ever-improving accuracy and consistency.

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Customizable Business Rules

Configure TikaMIR to match your exact processes with powerful rules. Create conditional workflows, automated approvals, and custom escalation procedures.

Compliance & Validation

Stay globally aligned with integrated regulatory checks and GxP validation.

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Comprehensive Compliance Framework

Manage all HCP and account information in one central location, eliminating data silos.

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GxP Validation Ready

Designed to meet stringent GxP standards, TikaMIR includes validation documentation, automated testing, and continuous compliance monitoring. Streamline implementation timelines by up to 40% while maintaining unwavering regulatory alignment.

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Integration & Data Collection

Seamlessly gather and unify data through secure, scalable integrations.

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Effortless CRM & Safety Database Integration

TikaMIR integrates seamlessly with CRM systems like TikaMSL and safety databases. Its flexible architecture scales with your organization, whether you’re managing multiple regions or expanding into new therapeutic areas.

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Seamless Web Portal Integration

Engage healthcare professionals through a secure, customizable portal that automates requests, intelligent routing, and responses—all while preserving data integrity.

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Intelligent Web Form Integration

Capture complete data with adaptive forms. Validation rules prevent incomplete submissions, while AI-assisted fields reduce errors across all devices.

Elevate Your Medical Information Management Today

FOR ALL USE CASES

Our consulting offerings are tailor made for companies sizes

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Individuals

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Startups

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Enterprises

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TESTIMONIALS

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Mike Warren
Mike Warren

VP of Marketing at Company

"Their work was simply excellent"

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Lily Woods

VP of Marketing at Company

Contact us today to get a free consultation

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